Support

Residential Sales

For account opening, closing and new connections:

Call 0800 648 888

E-mail: Retention&Sales@compass.net.nz

Open Monday-Friday 8am-6pm

Residential  Support 

For help with your connection and troubleshooting:

Call from Landline 0800 640 840 

Call from Mobile 09 965 2280

Email: customersupport@compass.net.nz 

Technical support Open: Monday- Friday 8am to 8pm and 9am to 5.30pm weekends and public holidays. 

General account queries, please contact us between 8:30am to 5:30pm Monday to Friday.

Billing

From Landline 0800 640 840 

From Mobile 09 965 2280

Open Monday- Friday 8:30am to 5:30pm

Residential Billing Helpdesk
Step 1 0800 640 840
Step 2 Press Option 2 for Customer Care
Step 3 Press Option 1 for Residential
Step 4 Press Option 2 for Billing

Business Sales

Call 0800 640 840

Email: businesssales@compass.net.nz

Open Monday- Friday 8am-5:30pm 

Business Support 

From Landline 0800 640 840

From Mobile 09 965 2280

Email: Businesssupport@compass.net.nz

Open Monday- Friday 8am-6pm Monday to Friday.

After Hours Support 09 965 4514

Business Support Help desk
Step 1 Call 09-965-2280
Step 2 Press Option 2 for Customer Care
Step 3 Press Option 2 for Business
Step 4 Press Option 1 for Technical Support