Support

Christmas opening hours are Monday to Sunday 9.00am to 5.30pm from Saturday 23rd December 2017 to Sunday 7th January 2018. Normal working hours will resume from Monday 8th January 2018

Residential Sales

Call 0800 648 888

E-mail: Retention&Sales@compass.net.nz

Open Monday-Friday 8am-6pm

Residential Support 

From Landline 0800 640 840 

From Mobile 09 965 2280

Email: customersupport@compass.net.nz

Technical support Open: Monday- Friday 8am to 8pm and  9am to 5.30pm weekends and public holidays. 

General account queries, please contact us between 8:30am to 5:30pm Monday to Friday.

Christmas opening hours are Monday to Sunday 9.00am to 5.30pm from Saturday 23rd December 2017 to Sunday 7th January 2018.

Normal working hours will resume from Monday 8th January 2018

Residential Billing

From Landline 0800 640 840 

From Mobile 09 965 2280

Open Monday- Friday 8:30am to 5:30pm

Residential Billing Helpdesk
Step 1 0800 640 840
Step 2 Press Option 2 for Customer Care
Step 3 Press Option 1 for Residential
Step 4 Press Option 2 for Billing

Business Sales

Call 0800 640 640

Email: businesssales@compass.net.nz

Open Monday- Friday 8am-5:30pm 

Business Support 

From Landline 0800 640 840

From Mobile 09 965 2280

Email: Business.support@compass.net.nz

Open Monday- Friday 7:30am-6pm Monday to Friday.

After Hours Support 09 965 4514

Business Support Help desk
Step 1 Call 09-965-2280
Step 2 Press Option 2 for Customer Care
Step 3 Press Option 2 for Business
Step 4 Press Option 1 for Technical Support