How is Compass Wireless Different +
Wireless broadband is transmitted wirelessly from our base stations to a receiver installed on your roof. Most other broadband offerings run over the copper telephone wires that connect your home to the local exchange.
With these options, speeds drop off the further the connection runs over the copper cabling from your local telephone exchange.
Compass wireless broadband maintains a consistent speed, even up to 30km away from the base station.
What if something goes wrong?+
As with most internet connections, many issues with Compass Wireless service can be resolved simply by resetting the equipment. Just power your equipment off and on again to see if this resolves the issue.
Our Getting to know Compass Wireless guide will help you understand how your connection works and provide some basic troubleshooting tips you can use before contacting us for technical assistance. It’s a good idea to print this or save a copy to your computer for future reference.
Getting Wireless installed+
Choose from 2 installation prices when you sign up for Compass wireless broadband. Super Rates enables you to enjoy a lower monthly price delivering an overall saving of $108 over your 24 month contract. Your lower monthly price will continue at the end of your contract.
Super Rates: $549 install + (24 Months x $46) = $1653
Standard Rates: $249 install + (24 Months x $63) = $1761
How long is my Compass wireless contract?+
Our residential wireless broadband plans have a 24 month term.
If you cancel within the first 12 months of your contract, there will be a one off early termination fee of $199. If you cancel within the second 12 months of your contract, there will be a one off early termination fee of $99.
When other broadband options become available at your house, you can switch to another Compass service. In this case, there is no early termination fee
What do I need to get Compass wireless broadband?+
A wireless receiver is all you need to get connected and we’ll supply and install it for you.
You also need to a clear line of sight to a wireless base station from your property. We’re able to install your wireless receiver anywhere on your property where it has line of sight and can relay the connection back to your house. Please be aware that additional charges are incurred for non-standard installations.